Frequently Asked Questions:

1.) Arriving at the Airport ( Where to find us at SFO)

International Terminal - Upper level, middle traffic island in front of Air France
South Terminal - Upper level, middle traffic island in front of Continental Airlines.
North Terminal - Upper level, middle traffic island in fron of United door #4 & #5

SFO Map (click here)


2.) About Baggage

Allowable Baggage in the shuttle 2 check-in luggage, and 1 carry-on. Excess baggage will be subject to additional charge.

3.) Traveling with kids and infants with Child Safety Seat Provisions

Child safety car seats available for private van service only.

4.) Lost & Found

Please contact our dispatch office at (415) 334-9000, and report your lost item if found.

5.) Cancellation Policy

Applies on Private / Charter Van Service only
Cancellation up to 2 days prior to pick up..... No Charge
Cancellation less than 24 hours prior to pick up or on the spot
Cancellation/Any Charter that is a NO SHOW... Full Charter is DUE

Share Ride Van Service
100% Guaranteed Money Back with unused prepaid vouchers.

6.) Customer Service

Customer Service Center is open from 03.00 a.m. to 12 midnight / 7 days a week.
For after hours service issues due to late or delayed flights please call 415.334.9000